Thank you for shopping with FUHENG YICHANG TRADING COMPANY LIMITED. We are committed to providing a seamless shopping experience, including timely and reliable shipping for all of our customers. Please review our shipping policy below for more details.
1. Shipping Methods and Carriers
We offer a variety of shipping methods to ensure you receive your order as quickly as possible. We use trusted carriers including USPS, FedEx, UPS, DHL, and other reputable shipping services. During checkout, you will be presented with different shipping options depending on your location and the size of your order.
2. Processing Time
Orders are typically processed within 1-3 business days after payment has been successfully received. Business days exclude weekends and holidays. Once your order is processed, it will be handed over to the selected shipping carrier.
3. Shipping Rates
Shipping costs are calculated based on the weight, dimensions, and destination of your order. The shipping fee will be clearly displayed at checkout before you confirm your order. We may also offer free shipping promotions, which will be advertised on our website from time to time.
4. Delivery Times
Delivery times vary depending on the shipping method and destination. Here are estimated delivery times for various shipping carriers:
- Standard Shipping: 5-10 business days
- Expedited Shipping: 3-5 business days
- Express Shipping: 1-3 business days
Please note that delivery times are estimates, and actual delivery may take longer depending on factors such as customs processing, weather conditions, and other unforeseen delays.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email. You can use this tracking number to track the status of your shipment through the carrier’s website. If you have any issues with tracking or delivery, please contact us, and we will assist you in resolving the problem.
6. International Shipping
We currently offer international shipping to select countries. Additional customs fees, taxes, or duties may apply depending on the destination. These charges are the responsibility of the customer and are not included in the shipping fee at checkout. For more details, please check with your local customs office.
7. Shipping Restrictions
Certain products may have shipping restrictions based on size, weight, or local regulations. If your order contains restricted items, we will notify you via email and work with you to resolve the issue.
8. Address Accuracy
Please ensure that the shipping address you provide during checkout is accurate and complete. We are not responsible for delays or misdeliveries due to incorrect or incomplete addresses. If you realize that there is an error in your address, please contact us immediately at [email protected], and we will try to make the necessary adjustments before your order ships.
9. Lost or Damaged Items
We take great care in packaging and shipping your order. However, if your package is lost or damaged during transit, please contact us as soon as possible. We will work with the carrier to resolve the issue and provide a solution. Depending on the situation, we may offer a refund or replacement.