Thank you for shopping with FUHENG YICHANG TRADING COMPANY LIMITED. We want you to be completely satisfied with your purchase. If you are not happy with your order, we offer a returns policy that allows you to return most items within a specified time frame. Please read our policy below for more details.
1. Return Timeframe
You have 30 days from the date of delivery to return your items. After this period, we will not be able to offer a return or refund.
2. Eligibility for Returns
To be eligible for a return, your item(s) must meet the following conditions:
- The product(s) must be in their original, unused, and unwashed condition.
- The item(s) must be returned with all original tags and packaging intact.
- Products that are worn, altered, or damaged are not eligible for return.
Please note that certain items, such as underwear, swimwear, and any products marked as “final sale,” are not eligible for return.
3. How to Return an Item
To initiate a return, please contact our customer service team at [email protected]. Provide your order number and details about the item(s) you wish to return. We will provide you with further instructions and a return authorization.
4. Return Shipping
Customers are responsible for return shipping costs, unless the return is due to a defective or incorrect item. We recommend using a trackable shipping service or purchasing shipping insurance for your return. FUHENG YICHANG TRADING COMPANY LIMITED is not responsible for lost or damaged returns.
5. Refunds
Once we receive and inspect your return, we will process your refund. Refunds will be issued to the original payment method used during checkout. Please note that it may take a few business days for the refund to appear in your account, depending on your payment provider.
6. Exchanges
At this time, we do not offer direct exchanges. If you would like a different size or color, we recommend returning the original item and placing a new order for the desired item.
7. Defective or Incorrect Items
If you receive a defective or incorrect item, please contact us immediately at [email protected] with your order details and a photo of the item. We will work with you to resolve the issue and provide a refund or replacement at no extra cost to you.